The number one feedback we received was around the schedule. The suggestions were varied, but focused on having a better fleshed out schedule with more information about each event. This includes both gaming and non-gaming events. We hear you! More importantly, we are going to be focusing the next month or two fixing this for Rocky Mountain Gaming Vacation (RMGV). Instead of blather on about all the nuances, you should see a major improvement in this area very soon. Similarly, there was requests for making the trip a bit more “single guest friendly”. We think this is vital to our future growth and plan on addressing this along with the schedule. We think it will benefit the couples and families who want to meet new people as well.
The feedback on cost was all very positive, but we did have a request to make the tours optional and thus lower the cost. Teton Cost is not cheap, and we recognize that is a major barrier of entry for many people. For RMGV we decided (long before this survey) to not include any tours of the area and make more things optional. We have found some very affordable options to replace the tours and provide things for people to do. It is one of the reasons the trip is about $500 cheaper for a couple. We hope the lower initial investment and a more affordable location to travel to (Denver vs Jackson) will allow more people to try out our style of trip. We do plan on returning to Jackson, but we aren’t going to speculate on what will or won’t be included when we do.
Food… we spend a lot of our mental effort on trying to optimize the provided food. Over the three events we have made huge improvements, but we have to understand that we will never be able to please everyone 100%. We do our very best to provide a wide variety of food options at an affordable cost. All we can say is that what we stock the condos with will continue to be a major focus point for us. Coffee in the gaming area is always a request. The reason we don’t provide it is entirely based on cost. Having anything catered by the resort is ludicrously expensive and we can’t bring our own coffee makers into the conference rooms. That cost would have to be passed onto the guests. At RMGV the townhomes are substantially closer to the gaming area and should make utilizing the coffee makers in the rooms, much easier.
The gaming area. While we have been at Snow King we have always been in that basement conference room. It’s the only room SK could give us that we can occupy the whole week. The room itself is very nice and clean, but there are no windows and it’s a bit of a hike to get to. It will be very different at RMGV. The room is gorgeous, on the main floor right off the lobby, has windows, and a small patio area. It is a much more compact resort and the gaming area is much closer to the townhomes. Upon returning to the Teton area, we are keeping all options open.
Thank you for all the great feedback, I hope you see that we listen to it intently and will improve in the future!